Shipping

SHIPPING

FREE SHIPPING FOR ALL ORDERS OVER $150

AUSTRALIA

SHIPMENT WILL ARRIVE WITHIN 5 WORKING DAYS OF ORDER BEING PLACED.

RES Denim offers free shipping on all orders over $150 within Australia. For orders that are $150 and under there is a flat shipping fee of $9.95.

RES Denim uses Australia Post for our domestic orders. After placing an order, you will receive an email with your consignment number that will enable you to track your purchase on the Australia Post website.

You will be required to sign for your order upon delivery. We recommend providing a daytime address and phone number when placing your order so that your order can reach you in a timely manner. If no one is there to receive the delivery, Australia Post will leave a note directing you to the nearest post office where your order awaits collection.

Please note that for security reasons we do not deliver to PO Boxes.

We are unable to redirect orders once items have been dispatched.

Should you need to return your purchase for any reason other than a faulty good, please note that this postage cost is non-refundable.

Insurance

RES denim insures each purchase against theft and accidental damage during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by RES Denim and transfer of responsibility in the same way.

INTERNATIONAL

RES Denim offers free shipping on all orders over $150.

RES Denim uses DHL for all International Shipping. RES Denim ships throughout New Zealand, Asia, North America & Europe. Please note shipping and handling charges do not include relevant custom duties or taxes that may be incurred when shipping overseas.

New Zealand
$20 AUD Shipment will arrive within: 
Metro: 5 working days 
Regional: up to 10 days

International 
$35 AUD Shipment will arrive within 10 working days

IMPORT TAXES AND DUTIES


As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival. RES Denim will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products.

PAYMENT AND SECURITY
RES Denim accepts Visa, Mastercard, American Express, Apple iPay and PAYPAL.
All prices are in AUD (Australian dollars) and include GST (goods and services tax).

SECURITY SECURE GATEWAY
Our eCommerce system uses a secure transaction environment. We use the latest Secure Sockets Technology (128 bit SSC encryption). Cardholder data is stored in a secure PCI DSS compliant environment with credit card numbers individually encrypted in accordance with Payment Card Industry Data Security standard (PCI DSS)